Typically a few minutes, depending on network traffic.
Can I migrate multiple wallets?
Yes, use the “Migrate another Qoin Wallet” option.
What should I do if migration is stuck on pending?
Wait at least 10 minutes; if unresolved, refresh and try again, or contact support.
Is the migration reversible?
No, the migration is a one-way process and cannot be reversed.
Where do I find my migrated Qoin?
Your migrated Qoin is available in your new Opteq Wallet.
Is there a deadline for completing the migration?
Yes
Can I perform migration at any time?
Yes, migration is available around the clock.
What happens if I forget to migrate?
You should contact support immediately, as future accessibility to the wallet might be impacted.
Do I need to back up my passkey?
No, your passkey is securely stored with your Apple or Google account and doesn’t require a separate recovery phrase.
Can I use the same email or user account for multiple wallets?
Yes, you can use the same account to migrate multiple wallets under the same Opteq account.
Will I lose access to my Qoin if I don’t migrate?
Migration is necessary to continue accessing your Qoin. Please complete it as soon as possible.
How do I know my migration was successful?
You’ll see a confirmation screen with your old wallet address, new wallet address, and migrated Qoin amount.
Is there a fee for migrating my wallet and Qoin?
No, there is no fees charged to complete the migration.
Why does it say my wallet is linked to another user?
This likely means the same wallet address was already migrated under another account. Use a different wallet or reach out to support for help.
What browsers are supported for migration?
Most browsers are supported, for best results use Chrome or Safari.
Why do I still have an active balance after successfully migrating?
When the migration goes live, a snapshot of all your wallet balances will remain visible to assist with the migration process. Please note that you will not be able to transact on the old Qoin blockchain, and you can only migrate your wallet one time.
Will Qoin block explorer still work after migration?
The block explorer will still be accessible to view past transactions, and you should be able to download them for accounting.
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